A staff app and manager dashboards, white labelled to your venue. The brief goes out at 4:30. Staff drill it on the way in. You see who's ready before service, not after. Your team never sees our logo.
Free demo in your venue's brand. Canberra based, working with venues Australia wide.
Tap a venue. The whole system re-skins, top to bottom.
Most platforms let you upload a logo and call it branding. Appitude is rebuilt around each venue, down to the questions in the drill.
Not a stock photo in sight. This is the app where it actually runs: on the pass, behind the bar, at the cellar door, wearing the venue it belongs to.
Measured across [X] partner venues, [period]. Ask for the workings on the walkthrough.
New staff come up the pathway. The floor proves itself before service. Managers get sharper every service. Your most senior people feed their craft back in.
Short scenario modules drawn from real service. The regular without a booking, the solo diner with the wine list, the allergy call at the pass. Staff make the call, see your venue's answer, and replay it until it's second nature.
Menu and wine quizzes stay current with tonight's list. XP, streaks and a leaderboard keep the under-25s in it.
At 4:30 the manager sets tonight's brief: what's out of stock, the dietaries, the guests of note, one focus. Three lines they'll read beats fifteen they won't. Staff drill it on the way in. Five questions, two minutes.
When two people miss the same question, the manager knows exactly who to pull aside before service starts.
Brief read, check passed, who needs a word. A word is coaching, not a telling-off: the miss, your standard, one question. It lands in training, never in front of a customer.
Ninety seconds after close: did tonight's focus hold? Tomorrow's brief becomes a decision, not a guess.
Pass rates and consistency across the team, so you can see the standard holding and where to point attention. Two new modules added every month, built from your venue, included.
Multi-venue groups see every site on one screen, same standard, local flexibility.
Your venue's values and non-negotiables, then the first scenario modules. First pass logged before close.
Tonight's menu, dietaries and allergens, answered without checking. First drill run with the team.
Brief read, check passed, first busy service with the manager watching two things, not twenty.
Built from your venue's real situations, included. The standard grows instead of going stale.
Chris Hansen with Hao Chen, Raku. Photo: Ash St George.
"Induction is a folder, a shadow shift and hope. That's not training. That's orientation."
Twenty years managing Canberra restaurants. I worked them, ran them, owned a couple, and in 2012 I left the floor to place people into other operators' venues instead.
Hiring is where the penny dropped. The people were rarely the problem. A good hire would start on a Monday, get a folder and a shadow shift, and be gone by winter, and the venue would be on the phone to me again by spring asking for another one. You cannot recruit your way out of a system that teaches nothing.
Since then: Canberra Eats, built eight days into lockdown. Reviews for the Canberra Times since 2021. Chefs Eat Canberra, the book. I still pay for every meal I review.
Appitude is the same problem worked from the other end. Canberra based. I answer my own phone.
“Don't worry about training them and they leave. Worry about not training them and they stay.”
You'll see the live system wearing your venue's brand, not a sample's. Give us the venue name and we'll build a free demo in your colours, your logo, your menu before the call. Thirty minutes, and you leave with your first-week plan whether you go ahead or not. No deck, no follow-up sequence.
